What our clients say
Maria Petric, Loyalty Operations Manager
MOL Petrol Romania, Romania
Merit Loyalty Suite's launch coincided with the 10 years celebration of Multibonus loyalty program of MOL Romania, which was a much expected moment for our customers, partners and internal stakeholders. The deep understanding of loyalty principles and the flexibility towards creating a customized solution demonstrated by the Axiom team were the success ingredients of this complex project that we have mastered together in a very proficient way. We are now able to take the Multibonus loyalty program to the next level, by making a step-change in our processes and the way we approach customers and we are delighted to see the first results. We are counting on the expertise and enthusiasm of the Axiom team in exploring and developing even more this complex loyalty tool that will support our program in the decade to come.
Tony Weber, Head of Innovation & Technology Management
Aduno Gruppe, Switzerland
Merit Loyalty Suite is a professional Marketing Tool to bring added value and appreciation from your business right to where it should go - to your customers. Multiple channel, real-time and in-depth communication features allow to spur customer loyalty at the right time through the right means. Highly recommendable.
Delia Halder, Head of Marketing
Due to their customer oriented approach and their in depth knowledge of both the technical as well as the social development of business environments Axiom are able to deliver personalized solutions to drive customer loyalty to another level. Their tools such as the Merit Loyalty Suite but also their team reflect their visionary way of delivering customer service. Their strong focus on quality, innovation combined with their ability to understand and even anticipate the specific business needs without ever losing the customer out of sight make them an outstanding, reliable technology and consulting partner.
Christos Batsidis, Commercial Director
Minoan Lines S.A., Greece
It’s been eleven years since 2004, when Minoan Lines and Axiom Consulting crossed paths with the intend of creating an in-house-run loyalty program. From that moment on, the flawless cooperation between the two partners began and 2005 signified the birth of the Minoan Lines Bonus Club. Axiom’s long experience in the field of customer loyalty combined with the technological superiority of the ever-developing Merit Loyalty Suite and the continuous support throughout time, has equipped us with professionally sound advice and industry-specific recommendations and tools which, led to our scheme’s success. 10 years later, we have 240.000 registered members; making the Bonus Club one of the most contemporary, functional and flexible programs in our industry. A testament to this success the “Tourism Awards 2015” award we received in the “Customer Loyalty Program” category. A very big portion of the program’s success is attributed to Axiom’s management and professionals. We thank them for their dedication in fully supporting us all these years. We truly hope that our partner journey will not only continue to exist but that we will together enter a new era of success for the Minoan Lines Bonus Club.
Michalis Panayides, Merchandise & Marketing Director
Vagelis Karabasis, Regional Managing Director, EFT Europe
Euronet Worldwide, Greece
Merit Loyalty Suite is a powerful loyalty solution that allows an enterprise to launch and manage their loyalty scheme in a very efficient and timely manner. It is a very robust, user-friendly, functionally-rich solution based on modern web-based technology. One of the unique characteristics of the solution is the ability to measure on a daily basis the performance of a specific loyalty initiative (e.g. campaign) thus allowing executive management to assess the success of the initiative.
Anca Diana Sultanovici, IT Project Manager
Merit is not only a Loyalty program, it is a CRM, a Management and Marketing Tool that ensures companies strengthen and add value to their relationship with customers. Its high level collection of professional modules of applications and on-line communication through multiple channels makes Merit mostly desirable and profitable for the Business. It is the best choice that I strongly recommend.
Zoltán György Gál, Senior Project Manager
Antenna Hungária Zrt., Hungary
Merit was chosen by my client to enable a coalition loyalty scheme. I became impressed with the product: not only its convincing capabilities, flexibility built around a broad-spectrum vision of a business driver - but the concept, deep understanding and market knowledge behind, incorporated in Axiom Consulting’s professional team, their responsiveness and client focus they show and the professional manner in which they react to challenges - seeing those as opportunity to enhance a Client offering.
András Balásfalvi-Kiss, Senior Loyalty and BI Manager (former CEO of Multipont)
Hungarian Post Plc., Hungary
Our Program, the Multipont Program, offers its partners the power of a large and proven coalition of some of the country’s most prestigious organizations, with the flexibility found in small dedicated programs. This opportunity is enabled by Merit’s capability to include and seamlessly process any type of relationship and transaction, from any source. Our Partners maintain their distinctive image, while enjoying the increased customer loyalty gained by offering rewards under a large scheme. From the members’ perspective, we have a rapidly growing membership base, which is enjoying the functionalities offered by Merit Loyalty Suite, in particular the real-time targeted rewards and the ease of access to information offered literally at any channel of interaction, including our partners’ stores and our Program’s website.
Andreas Papayiannis, General Manager
C.D.O PASO CARD LTD, Cyprus
Paso Card is an innovation in the world of loyalty cards, based on the concept of coalition loyalty, with hundreds of participating merchants and tens of thousands of customers. We were convinced from the beginning, that the foundation of a successful implementation of this innovative idea would be the technology, specifically the underlying software. We are very happy that we came across Axiom Consulting. Without Axiom, the Paso Card idea would possibly remain only on paper. In our ten years of cooperation, the management and staff of Axiom have rightfully earned our complete trust.
Stelios Sofroniou, Accident & Health Manager
Universal Life Insurance Public Co. Ltd, Cyprus
There are no secrets to success. It is the result of preparation and hard work . Axiom is a panel of experts providing highest level of output helping us manage our resources . Axiom team managed to make every important aspect of the customer experience much better and they really deliver a kind of personal service and emotional connection with their customers. “Great people and clever technology”